Presto Music Hi-Res Streamer

The Presto Music Hi-Res Music Streamer is a dedicated piece of hardware designed to work seamlessly with the Presto Streaming service on your Presto Music app. The streamer offers Hi-Res audio at up to 24-bit, 192kHz. You can find out more about the Presto Music Hi-Res Music Streamer, here: Presto Music Hi-Res Streamer

The streamer is easiest to set up through an iOS/Android device. To get started, download our app here, then go to settings and click 'Change' under the Audio Devices heading, followed by 'Add' to start the set-up process. Please watch the second video here to see the process in action - Installing the Presto Music Hi-Res Streamer. You only need to set up the streamer once. This process adds it to your Wi-Fi network after which all devices on the same network should be able to see it. 

Bluetooth is only required for the initial setup of the streamer. It therefore needs to be 'on' during set-up, and the Presto App needs to have permission to use it. On iOS if you have previously said 'no' to the Presto Music app having access to bluetooth, this can be changed in the iOS Settings app then scrolling down to the Presto Music app. If you have 'hidden' your home Wi-Fi network, you will temporarily need to unhide it to go through the initial set-up. Because the Streamer and controller app need to be able to communicate with each other and be on the same network, please ensure your device is not using a VPN when trying to set-up or use the Presto Music Hi-Res Streamer.

When the streamer is showing a solid blue light this suggests that it is successfully connected to your Wi-Fi network. It retains these credentials even if powered off for a significant time. If a mobile or tablet device cannot see the streamer, these are the steps to try in order to resolve the issue:

 
1) Check that the mobile or tablet device is connected to the same Wi-Fi network as the one on which the streamer is set up.

2) Ensure that no VPN is enabled.

3) Ensure that you have the latest version of the Presto Music app installed.

4) Open the Presto Music app on your mobile or tablet device, go to 'settings' and then 'change'. The streamer should appear within 10-15 seconds.

5) If the streamer doesn't appear, kill the app and then re-open it and try stage 4 again.

6) If that still doesn't work, do a short single press on the button on the back of the streamer. The light on the front of the streamer will start flashing rapidly. Within 2-3 minutes it should show solid blue again. Once that has happened please close the app on your iOS or android device, then repeat stage 4 again.

7) If none of this works, please email info@prestomusic.com and describe what happens on stage 4 - i.e. is the streamer instantly not listed, or is there a 'finding devices' animation whilst it looks for it?

The optical (also known as TOSLINK) input on some DACs is capped at 96kHz (even if the DAC itself is capable of handling much higher sample rates). Because the streamer outputs at the original sample rates, and cannot resample to a lower rate, this means that some DACs cannot play 192kHz files through this input. An alternative is to use the analogue outputs on the streamer connected directly to your amplifier. You can keep both the optical and analogue outputs connected at all times, and simply switch to the analogue route when listening to files at a sample rate higher than 96kHz.