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Business update: Our website remains open for orders. However, delays in postal and courier services mean that deliveries are currently taking longer than usual

Orders and Shipping

How quickly will my order be processed and posted?

If we do not already have the item in stock, then this will depend on how quickly we can obtain the items; please check your order confirmation e-mail for an estimated despatch date.

When can I expect to receive my order?

Estimated delivery times are listed in our terms and conditions here.

Where's my order? Can I track it?

The majority of orders are sent without tracking details; please contact us if you would like to order something of high value and wish to have it tracked.

When is a pre-order shipped?

Pre-orders are shipped as soon as the stock arrives, usually on the day before the release date.

What are your delivery/shipping charges?

Here are the charges for delivery to United States:

  • Standard Airmail: Starting from $4.10 based on the weight of the order
  • Registered Airmail: Starting from $11.05 based on the weight of the order
  • FedEx International Priority: Starting from $21.65 based on the weight of the order
  • Parcelforce Global Priority: Starting from $50.20 based on the weight of the order
The exact delivery charge based on weight will be displayed at the basket. For delivery charges to any other country please change your country using the link at the top of each page.

See all our delivery/shipping charges and options.

Can I place my order over the phone?

Yes. Please telephone 01926 317025 (+44 1926 317025 if you're calling from outside the UK). Please make the operator aware if you do not want them to enter your card details into our online system.

What payment methods do you accept?

We accept a wide range of payment options – Visa, MasterCard, Maestro, Solo, Visa Debit and Visa Electron. We also accept PayPal, but only for payments made in GBP.

Can I order via email?

Yes. Please contact us with the catalogue number(s) of the items you wish to order, your billing and delivery address and full card details.

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