US deliveries: Unfortunately we are receiving reports that some US orders are taking longer than usual to arrive. Find out more >>
Latest update: Changes to international postage charges. Find out more
As the coronavirus situation continues, and social distancing becomes part of our daily lives, we wanted to give you an update on how we have adjusted our working practices to keep our staff safe. You'll also find updates below about any changes to delivery timescales, and answers to some frequently asked questions.
A huge thank you to all our customers for your continued support and patience over the last few months; as always if you have any specific queries which aren't answered below please feel free to contact us directly.
Keeping our staff safe
We have been working hard to keep all of our staff safe and well over the past few months, whilst ensuring that we can continue to provide the best possible service for our customers, and have implemented a range of measures including:
- Limiting the amount of people working in the warehouse at any one time
- Reconfiguring of working positions in the warehouse to allow more than 2m between staff at all times
- Staggered start and end times of shifts and breaks
- Hand sanitizers and gloves available for all staff at all times
- Regularly sanitising and cleaning warehouse areas throughout the day
- All non-warehouse staff are working from home
Changes to postage charges
Updated 24th June 2020
We’ve recently seen further increases in the cost of air freight passed through to us by Royal Mail. We have absorbed some of these costs ourselves but cannot absorb them all, so have reluctantly had to increase some of our postal charges to some countries, outside of Europe.
Registered Airmail costs outside of Europe have increased virtually everywhere.
On Standard Airmail the picture is much more varied, with some countries seeing no increase or very small increases at this time, and some seeing quite significant ones. You can check out current delivery rates to your location here.
We are assured by Royal Mail that these are temporary increases, caused by the lack of passenger aeroplanes currently flying, which in normal times would transport the majority of international mail. As soon as we can, we will reduce our postal charges again!
Updated 22nd June 2020
We are currently shipping orders due out today.
Updated 22nd June 2020
Due to social distancing measures, the reduction in air traffic and unprecedentedly high volumes of post throughout the system, we are generally finding that orders are taking slightly longer to arrive than usual. In particular, the countries below are experiencing particular delays.
USA - We are receiving reports that some orders are taking up to 4-6 weeks to arrive, please let us know if your order has not arrived 8 weeks after shipping.
CANADA - We are receiving reports that some orders are taking up to 4-6 weeks to arrive, please let us know if your order has not arrived 8 weeks after shipping.
AUSTRALIA - We are receiving reports that some orders are taking up to 7 weeks to arrive, as all mail is currently being sent direct to Sydney and distributed from there. Please let us know if your order has not arrived 12 weeks after shipping.
Visiting our Leamington Spa shop
Updated 15th June 2020
Our Leamington Spa shop has re-opened today, Monday 15th June, and we will be open during our usual Monday-Saturday opening hours.
We will continue to stock our usual range of instruments, sheet music, accessories and CDs, but in order to comply with government guidelines and to keep both our staff and customers safe, we have had to put certain new social distancing procedures in place - please visit our shop page for more details.
We look forward to seeing you all again soon.